Refund policy

30-Day Easy Returns

At Rori Blooms, we are dedicated to offering a great customer experience. If, for any reason, you're not satisfied, we offer a simple and stress-free return process.

Return Policy Overview

Return Window: You have 30 days from the day of delivery to initiate a return for a full refund.
Condition: Items must be unused, in their original condition, and returned with the original packaging.
Easy Returns: Returning items is easy, and our customer support team will assist you every step of the way.
Location Applies to: This return and refund policy applies to purchases within the United States.

Return Costs

For Defective Products
No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

For Customer Remorse (Change of Mind)
The actual cost of return shipping will be charged to you, the customer. This applies when the wrong product is purchased, the item does not fit, or you no longer want the item.
Shipping costs are non-refundable.

Restocking Fee
No restocking fees are charged.

How to Return an Item

Contact Us: Email our team at info@roriblooms.com with your order number and reason for the return.
Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
Send It Back: Drop your package off at the nearest shipping carrier location according to the instructions provided in your return authorization email.

Refund Process

Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
Refund: After inspection, your refund will be processed within 7 business days. Please note: It may take an additional up to 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

Want to exchange for a different size, color, or product? No problem! Contact us and we'll help process your exchange quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some products may not be eligible for return. These items will be clearly marked as non-returnable in the product description.

For More Information

Questions?
Visit our Frequently Asked Questions page or contact our customer support team.

Contact Information

Store Name: Rori Blooms
Address: Röpkestraße 63, 40235 Düsseldorf, Germany
Email: info@roriblooms.com
Phone: +4915256137712